TERMS AND CONDITIONS

Welcome to Bayb.store, owned by Consumer Products Co. (Pvt) Ltd (“Bayb.store,” “we,” or “us”). By using our website, www.bayb.store (the “Website”), and placing an order, you agree to be bound by these terms and conditions (the “Conditions”).

Please review these Conditions carefully before placing an order. We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order will apply to your order.

PLACING AN ORDER

To place an order, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.

Please note:

  • All orders are subject to availability.
  • The inclusion of any products on the Website at a specific time does not guarantee that these products will be available at any time.
  • Orders can only be placed via the Website.
  • Ensure all details you provide are true and correct. We will use these details to communicate with you about your order.

OUR CONTRACT

When you place an order, you will receive an email confirming your order. This email is an acknowledgement only and does not constitute acceptance of your order. A contract is formed when we send you an email confirming that the products have been dispatched. Only the products listed in the dispatch confirmation email will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.

PRICING

  • Prices stated on the Website include General Sales Tax (GST) and are final prices.
  • Delivery costs are charged separately and are not included in the product prices.
  • While we strive to ensure all details, descriptions, and prices on the Website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
  • Bayb.store is not responsible for any changes in currency or conversion rates that your bank or credit card company may use when charging in your country’s currency.

PAYMENT

We accept card payments by Visa and MasterCard. Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until the pre-authorization check is completed. Your card will be debited once the order is accepted.

DELIVERY

  • Orders within Pakistan are sent from Lahore.
  • When placing an order, you may choose standard shipping or tracked shipping.
  • For delivery times, refer to the tracking number mentioned in your invoice. We strive to deliver your ordered products within the stated times. However, due to unexpected events, delivery times may be longer (e.g., postal delays or force majeure events). Dispatch times may also be longer during high sales volumes, such as holiday seasons.
  • Shipping costs will be added where applicable and for the chosen delivery option. For shipping charges, please view your order acknowledgement.
  • If you have any questions about your delivery, please contact our support team at support@consumerproducts.co.

RETURN POLICY

You have 10 days from the delivery date to return products purchased from the bayb.store website.

Important Note on Hygiene Products: Due to hygienic reasons, we do not accept returns of opened packs.

Return Conditions:

  • Items must be unused, with labels and packaging intact.
  • Items purchased online cannot be returned in retail or concept stores.

Return Shipping:

  • We do not offer free returns. Please use a shipping company of your choice and ensure you cover the freight costs.
  • For sustainability reasons, we do not offer free shipping on returns.

Processing Returns:

  • Your return will be processed within 15 business days from the day your parcel is delivered back to us.
  • You will receive an email notification once your return is processed, and you can expect your refund within 1-3 business days.
  • Please note that original shipping charges are non-refundable.

Refunds:

  • Refunds will be processed back to the original payment method used when placing your order.

Exchanges:

  • If you would like to exchange an item for a different color or size, please place a new order and return the unwanted item.

Lost Returns:

  • We do not take responsibility for items lost during return shipping.

     

      DISCOUNT CODES

      Discount or promotional codes may be offered from time to time. The terms and conditions provided with such discount codes apply. Only one promotional discount code can be applied per order.

      INTELLECTUAL PROPERTY

      Unless otherwise noted, all materials on the Website, including but not limited to images, illustrations, designs, icons, photographs, video clips, and written content (collectively, the “Content”), are copyrights, trademarks, and/or other intellectual properties owned, controlled, or licensed by Bayb.store, a division of Consumer Products Co. (Pvt) Ltd. The Content and the Website are intended solely for personal, non-commercial use by users. You may download or copy the Content displayed on the Website for personal, non-commercial use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. The Website as a whole is protected by copyright, and all worldwide rights, titles, and interests in and to the Website are owned by Bayb.store, a division of Consumer Products Co. (Pvt) Ltd.

      PRIVACY

      Our privacy policy describes the collection and use of information on the Site. Please review it to understand our practices.

      COLOURS, DESIGN, AND SIZES

      We strive to display the colours, designs, and sizes of our products as accurately as possible on the Website. However, the actual colours you see may depend on your monitor, and we cannot guarantee that your monitor’s display of any colour, design, or size will be accurate.

       

       

       

      APPLICABLE LAW

      These Conditions shall be construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved by the courts in Lahore, Islamic Republic of Pakistan.

      FAULTY ITEMS

      If you have a complaint regarding a material or manufacturing fault, please email us at complaints@baby.store within 10 days of receiving the defective item. Provide as much detail as possible about the issue. Our team will assist you further.

      LIMITATION OF LIABILITY

      Bayb.store, a division of Consumer Products Co. (Pvt) Ltd, or its affiliated entities, is not liable for any business-related damages or losses, nor for losses not caused by a breach on our part.

      Nothing in these Conditions will exclude or limit our liability for any matter that it would be unlawful for us to limit or exclude according to mandatory law.

      The Website and the Content are provided “as is” without warranties of any kind. To the fullest extent permitted by law, Bayb.store disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

      MISCELLANEOUS

      If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with applicable law to reflect the original intention as closely as possible, and the remainder of these Conditions shall remain in full force and effect.

      Bayb.store reserves the right to assign or pledge to third parties any claim for payment arising in connection with your purchase.